FAQ

PAYMENT

What forms of payment do you accept?

We accept Paypal and credit card, including Visa, AMEX, and Mastercard.

SHIPPING

How much is shipping?

Shipping is $5 for any order. International orders shipping is $20. Mowgli is not responsible for international shipments. No shipping to Japan.

Do I have to pay duty or Import taxes?

All international customers are responsible for the customs rates within their own country. Mowgli cannot mark International Orders as a gift to bypass or reduce any customs fees.

RETURNS

What is your return policy?

If for any reason you are unsatisfied with your item, we accept returns or exchanges within 14 days of your order purchase date. Upon receiving your package, enclosed in the bag will be an original invoice and a returns form on the reverse side. Please fill this out indicating your reason for the return and if you require a refund or exchange. Goods must be in their original condition, unworn and with tags. You should allow up 14 days to process you return. We will notify you via email once your return has been processed. It is recommended that you keep a tracking number of your parcel as we are not responsible for any lost or missing parcels. 

CONTACT

What is your contact email?

Please email any questions or concerns to shop@mowglisurf.com! We will be happy to help!

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